We are looking for a Senior Manager Network and Customer to joint the Metlink Group. This is a permanent full-time role based in our central Wellington office.
About Metlink:
Metlink is the brand name of public transport in the greater Wellington region, and the public transport group within Greater Wellington Regional Council. Every day we contribute to achieving Greater Wellington’s vision of an extraordinary region with a thriving environment, connected communities and a resilient future.
Metlink’s role is to plan, develop and promote public transport services and supporting infrastructure in the Wellington region. Improvements to the public transport system have been ongoing and sustained. Against a backdrop of dedicated ongoing development of the network, Metlink continues to implement and optimise performance and customer experience, through robust governance, enhanced stakeholder engagement, and increased capability.
Metlink’s focus is to make public transport accessible, reliable, resilient and efficient with low carbon emissions.
About the role:
Reporting to the Metlink Group Manager, the Senior Manager Network and Customer will lead innovative thinking to ensure products and services are designed for the customer and with the customer experience in mind. Your team will have responsibility for the design, development and coordinated implementation of the network.
You have the opportunity to influence and incorporate the voice of the customer, to ensure ongoing network development and design, meets their needs, while working in alignment with regional planning, strategies and policies.
Key responsibilities will include;
- Developing the Group Customer Strategy, with input and guidance from the other Metlink divisions, to drive all customer activity, with customer insights integrated across the Group through providing a voice of the customer, and influencing, educating and empowering Metlink teams to own the customer experience, while working within a financially constrained operating environment.
- Ensuring an integrated design and planning approach across network modes, services and channels meets public transport outcomes. This will include development of frameworks for those design processes, (including modelling) to identify impacts of change, and provide a robust, efficient and effective design modelling process for service changes.
- Ensuring network design is informed by robust customer data, not opinion and anecdotal evidence, and delivering a partnership approach with Operators in relation to timetable development with more structured management of timetable and rosters and awareness of the impact on revenue.
Skills and experience required:
Candidates will have transport planning experience, although we will consider those who have effectively operated and delivered across complex “networked” environments.
- Proven experience as an inspirational and effective people leader.
- Evidence a background initiating and leading an organisational perspective and approach, promote organisation-wide interests and be comfortable managing change.
- Show superior stakeholder engagement and leadership skills, collaborating internally, and across a diverse internal and external stakeholder base, to achieve the desired culture and outcomes.
- Have a unique mix of skills and experience that comes from having developed the commercial nous to ensure you make robust business decisions, but always cognisant of the “political” and community drivers that must be heard and incorporated into any plans/initiatives.
- Ideally, candidates will have a relevant tertiary qualification and have a background of success in a complex organisation that requires visible and connected leadership.
What we offer:
- Work to suit your life and whānau with our flexible working policy.
- We’ll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression.
- Your wellbeing is our priority – we’ll provide medical and trauma insurance, support through our employee assistance programme or Manawa Ora providers, generous annual and sick leave, along with Tangihanga leave and support.
- We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
- Social clubs, staff networks and a friendly and inclusive culture.
- Great working environments across our beautiful region.
Come help treasure and grow our rohe together
Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured.
To join our team is to step up and commit to playing an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts, and helping this rohe and its people prosper.
We are committed to Te Tiriti o Waitangi and support mana whenua as Kaitiaki. We’re also part of a collective movement alongside our community members whose hopes for the future of this region are just as high as your own.
Our efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future.
How to apply:
Greater Wellington is proud to be a member of Diversity Works. We value diversity and are committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team.
We are passionate about ensuring our recruitment processes are fair and equitable. Please let us know if you have any accessibility needs or adjustments that need to be made so we can offer a recruitment process that is more accessible to you.
This recruitment is being managed by our partners at SWR Group on Metlink’s behalf. To apply for this role, please send your CV and covering letter to tony@swr.nz quoting reference no. 3866682. Alternatively, to find out more contact Tony Walsh on 029 271 1101
Applications close: 5.00pm, Friday 24 January 2025.
The remuneration range for this position, inclusive of all benefits, is $181,905 to $272,857, with a midpoint of $227,381.Starting remuneration will depend on the skills and experience of the successful applicant.
All applicants will be required to provide proof of their eligibility to work in New Zealand.
